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ENEA terminates cooperation with Infovide-Matrix S.A.

ENEA S.A. terminated the agreement with Infovide-Matrix S.A. The company was to develop and implement a modern Information Customer Service System. The reason for the termination is the event of default.

ENEA S.A. terminated the agreement with Infovide-Matrix S.A. The company was to develop and implement a modern Information Customer Service System. The reason for the termination is the event of default.

In the opinion of ENEA S.A. the contractor did not realise the project according to the assumptions. In particular, the contractor did not deliver the system and necessary infrastructure within the prescribed period. In lieu of it they repeatedly proposed introduction of substantial changes in the terms of the contract, which ENEA, in the light of the conducted tender, may not accept.

- A modern, electronic system supporting the Customer service is a priority for us - says the Vice-President of ENEA S.A., Grzegorz Kinelski.  - We want it to start as soon as possible, next year the latest.  Infovide-Matrix was not able to guarantee its delivery in a timely fashion, within deadlines resulting from the contract.

ENEA S.A. is considering other models of implementation and ensuring a proper operation of the system enabling the highest quality of the Customer service. In the opinion of the Company's Board, an alternative towards the Information Customer Service System is developing a relevant tool based on the existing information systems. It will enable achieving the solution readiness within the planned dates.

An agreement relating to the development of the Information Customer Service System was signed by the parties on 18 September 2012. It should consist of a billing system and CRM system - to manage Customer relations. A total responsibility for the delivery of the system in a timely fashion pursuant to the contract was assumed by its only contractor (integrator): Infovide-Matrix. The contract was valued PLN 59.78 mln.

ENEA S.A. is a reliable seller of electricity which plays one of the key roles in the growth of the national economy.­ It is a pillar of ENEA Capital Group employing nearly 10 thousand specialists. The Group's operations are based on generation, distribution and trade in electricity and rendering services within power engineering.­

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