Enea started an online chat for Customers
Enea launched a chat with a Consultant for its Customers. It is available at www.enea.pl. The company has been consistently introducing modern tools of communicating with Customers for long time. The chat, besides the hotline and electronic Customer Service Centre is another form of a comfortable contact with Enea. One may quickly ask a question to a Consultant, check the status of an invoice and payment history, submit meter readings or contact Enea on other issues related to the Customer service.
– The chat is another, besides telephone and e-mail, parallel contact channel. Thanks to it we are more available to our Customers. We are instantly responding to questions relating to our offer, ongoing service or browsing the website – said Maciej Koprowicz, director of Contact Center division in Enea Centrum, responsible for launching the chat. – Via a chat we will deal with all these matters which may be also dealt with by phone, on hotline number 611 111 111 – added Maciej Koprowicz.
The chat at www.enea.pl is available from Monday to Friday 6.00 – 22.00, and 8.00 – 16.00 on Saturdays.
Enea has been constantly improving the Customer service. In March last year the company launched an electronic Customer Service Centre on the whole area of its operations. Enea’s chat is another tool enabling a quick and direct contact with the company without going out of home - from each place where the Internet is available.
– Customers appreciate quick and easy ways of contact with our company, therefore we are working all time over the improvement of our new tool. The chat’s service requires an individual approach to the issue and a less formal language, therefore we entrusted the task to the hotline Employees with huge experience - said Jakub Janicki, coordinator of the hotline engaged in operating the new tool.
The company has been consistently developing modern tools of contact with Customers. The company has been working on the introduction of new facilities which will enhance the service quality. For some time now, a personal visit to the Customer Service Centre may be replaced with contacting Enea’s Employee on hotline number 611 111 111, via an electronic Customer service centre www.eBOK.enea.pl and e-mail firstname.lastname@example.org, and now also on www.enea.pl.